Use this form to submit any idea you have for how we can improve member experiences.

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Each Winning Idea is added to a project management dashboard that outlines current work on your idea. 

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Some examples of what to look for:

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• How to ease the loan process.

• Reducing teller wait times. 

• New revenue opportunities.

• Helping people feel comfortable when they visit a branch.

• Magazines for the lobby.

• Large-print or Spanish-language documents to prioritize.

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There are no wrong answers, we are simply looking for ideas on how to improve member experiences.

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Be creative! Have fun.

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*If you would prefer to submit an idea (or complaint) anonymously, just make up a name and keep it classy.